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Privacy Policy

DSM ShineCon Privacy Policy

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DSM ShineCon is committed to protecting your privacy in line with our Privacy Policy. Our Privacy Policy is intended to describe how your personal information is processed and used, and we will make every effort to ensure that our activities keep within the realm of this Privacy Policy. By visiting and using the DSM ShineCon website you are accepting the practices described in this Privacy Policy.

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DSM ShineCon has the discretion to update this privacy policy at any time.

This Policy describes:

  • The personal information we collect

  • How we collect such information

  • How such information is used

  • How such information is shared

  • How we protect your information

  • How you can contact us

 

INFORMATION WE COLLECT

In order to procurement our services via the Site, obtain information from Company, or have questions answered by the Company, the Company may request and/or collect personal information that may include, without limitation, your:

  • first and last name,

  • home address,

  • phone number,

  • email address,

  • credit or debit card number.

By entering Personal Information on the Site, you consent to our use of the Personal Information for purposes related to the Site and the services offered on or in connection with the Site. Without limiting the foregoing, by giving us Personal Information you are giving us, as well as third parties engaged by us, permission to contact you and/or send you promotional and/or other marketing information about products and offerings. If you elect to receive such promotional and/or marketing information, you may opt-out of receiving such materials by following the opt-out instructions contained in the materials or by emailing Company at info@dsm-shinecon.com.au

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HOW WE COLLECT INFORMATION

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We may collect personal information as follows:

  • We may collect information you provide when you use our Site, including when you fill in forms on our Site for services.

  • We may collect information you provide when you contact us by phone, email, text message or messaging application on social media such as Facebook.

  • We may collect social network profile information that you have made publicly available through your social network account settings if you choose to access our social media pages or connect or otherwise link to our Site with your own social media page. We also may collect customers’ and public feedback on social media.

  • Our Site may use cookies, tracking pixels and other similar technologies to collect information about visitors to our Site. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. A tracking pixel is a graphic that is loaded when a user visits a website or opens an email and is used to track certain user activities.

 

HOW WE USE THE INFORMATION COLLECTED

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We may use the information we collect from you when you do online enquiry, purchase a service, surf the website, or use certain other site features in the following ways:

  • Operate, maintain and improve our Site.

  • Process and manage purchases made by you.

  • Respond to your customer service inquiries, post your comments and pictures of our work on your vehicle, related to our products and services on our social network pages or this Site.  We may take other actions in response to your questions, comments or Site activity.

  • Communicate with you about special offers, services and promotions that may be of interest to you.

  • Help us develop, customize, deliver, support and improve our services.

  • Notify you about changes to our service.

 

HOW WE DISCLOSE THE INFORMATION COLLECTED

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We may share your personal information under the following circumstances:

  • We may share your personal information with companies that provide services to us, such as credit card processors, website hosts, email vendors and other companies that help us provide our services or our Site.

  • We may disclose your personal information in response to legal process, when required to comply with laws, to combat fraudulent or criminal activity, to enforce our agreements, corporate policies and the terms of use of our Site, and to protect the rights, property and safety of our business, our employees, agents, customers or others.

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 HOW WE PROTECT YOUR INFORMATION

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Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

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 HOW TO CONTACT US

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If you have any questions, comments or requests regarding this Policy, please contact us using the contact information shown on our site.

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DSM ShineCon Terms & Conditions

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When you contact online or via phone with DSM ShineCon, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

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Booking Terms & Conditions

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  • Being a mobile service, we come to you expecting to have the following:

    • an ample amount of space to perform our service

    • permission to be on premises if you are not the owner

    • a safe location as well as safe conditions to service your vehicle.

  • If we arrive and the previous mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties.

  • In case we must enter your vehicle please have all personal items or valuables removed from the vehicle before we arrive as we are not responsible for lost or damaged items. All items found in the vehicle will be placed in a plastic bag and left in the vehicle for your reclaiming. This may include any trash left behind in the vehicle too.

  • We cannot guarantee any firm times when accepting your booking but will do our best to accommodate your requirements.

  • We will conduct an inspection of the vehicle prior to the service. The inspection undertaken will be reflected in our Inspection Form which you need to sign if you agree with the result and the price.

  • Our service times are an estimate only. Each vehicle is different and may require more or less time to fulfil the service requested. We will make every attempt to start or arrive within the time scheduled, however we allow a 30 minutes grace window as each vehicle and customer is different and may require more or less time to fulfil the paint protection service.

  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

  • We reserve the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable or unsafe.

  • All orders placed require address, contact details, email address, service and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at any time at our sole discretion DSM ShineCon reserves the right to refuse service to anyone.

  • We reserve the right to refuse or deny customer demands above and beyond the booked service.

  • You will always be treated with respect. We will not tolerate any verbal or physical abuse towards any of staff under any circumstances and will take the relevant actions should any such behaviours be encountered.

  • DSM ShineCon reserves the right to amend these terms and conditions without prior notice.

 

 

Pricing & Payment Terms & conditions

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  • Our prices are based on level of works required, type of vehicle and condition of the vehicle.

  • DSM ShineCon reserves the right to charge for each vehicle according to its condition and the type of vehicle.

  • DSM ShineCon reserves the right to amend any price during the service should it differ from the original estimate due to additional works or services required to be performed, as advised and agreed, based on your instruction.

  • We accept payment by cash, EFTPOS, all major credit cards including AMEX

  • Invoices and receipts will be rendered by DSM ShineCon to the customer via email once the services have been completed.

  • DSM ShineCon reserves the right to amend these terms and conditions without prior notice.

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Cancellation / Rescheduling Terms & Conditions

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Your detailing bookings are very important to Us. We understand that sometimes schedule adjustments are necessary. As a common courtesy to everyone, we would greatly appreciate a 48-hour (2 days) notice prior to cancellations or rescheduling of appointments. The cancellation/rescheduling policy gives us time to inform our wait list clients of any availability. In this way, another customer may have an opportunity to grab your existing timeslot. The following terms and conditions apply to all appointments.

  • We require 48 hours (2 days) notice to cancel or reschedule any appointment or service.

  • In the case of booking an appointment within 48 hours and you plan to cancel or reschedule your booking, we require 24-hour (1 day) notice.

  • In the case of booking an appointment within 24 hours and you plan to cancel or reschedule your booking, we require 12-hour notice.

  • Same day appointments that are cancelled or rescheduled will incur a charge of 50% of the service cost.

  • In the case of bad weather condition and you wish to cancel or reschedule your booking without enough notice (failure to provide 48 hours, 24 hours and 12 hours’ notice), you will not be charged.

  • DSM ShineCon reserves the right to take full payment if a booking is cancelled or rescheduled on the day of appointment without prior agreement.

  • Failure to be present at the time and location of the ordered service will result in the cancellation of the appointment by DSM ShineCon and will be considered a cancellation policy violation and the full value of the ordered service will be charged.

  • We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

  • DSM ShineCon reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions and/or equipment failure without penalty to the company.

  • DSM ShineCon reserves the right to amend these terms and conditions without prior notice.

 

Communications

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  • DSM ShineCon will send you text messages or email to confirm your service request, remind you of your appointment, notify you of your invoice and receipts, and acknowledgement of your cancellation or rescheduling of your appointment.

  • DSM ShineCon reserves the right to amend these terms and conditions without prior notice.

 

Service Guarantee

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  • If there is probable and clear cause that the service did not fulfil the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge.

  • Any claims must be filed within 48 hours of the completion of the service by phone or email. Pictures of the area must be emailed to info@dsm-shinecon.com.au within 24 hours of the claim being made.

  • DSM ShineCon reserves the right to amend these terms and conditions without prior notice.

 

Pre-Existing Damages

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  • It is difficult to find all pre-existing damages during the initial vehicle inspection

Dirt can hide swirl marks, scratches, dents, paint chips, fine lines and marks, should the DSM ShineCon representative find any exterior imperfections during the course of the service, we will make you aware, however DSM ShineCon will not be responsible for correcting these pre-existing paint imperfections if your service does not include it. DSM ShineCon will not be held responsible should we find pre-existing paint imperfection during the paint protection service that you were not aware of.

  • DSM ShineCon reserves the right to amend these terms and conditions without prior notice.

DSM ShineCon seeks to provide the best complete mobile Paint Protection services throughout Northwest Sydney. We would like to take this opportunity to thank you for considering our mobile Paint Protection services and spell out some of the terms and conditions of our business criteria. We hope you will find these policies listed above helpful and informative in explaining the extent of our mobile auto detailing services.

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SHOULD YOU HAVE ADDITIONAL QUESTIONS PLEASE DO NOT HESITATE TO CONTACT US BY PHONE OR E-MAIL.

M: 0473 173 568     info@dsm-shinecon.com.au

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